Privacy policy
This Privacy Policy describes how Soco Tech Corp, a Delaware corporation, having its principal place of business at 1007 N Orange St. 4th Floor Ste 1382, Wilmington, Delaware 1980, the United States of America (“Company”, “we”, “us” or “our”) collects, uses, processes, and shares information about you when you use our SoCo for creators mobile application and related services (collectively, the “Platform”). SoCo for creators is an AI-driven technology platform designed to empower creators and brands in the social commerce space.
BY USING THE PLATFORM, YOU CONSENT TO THE COLLECTION, USE, AND SHARING OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH OUR PRACTICES, PLEASE DO NOT USE THE PLATFORM.
Information We Collect
1.1 Information You Provide Directly
We collect information you provide directly to us, including:
Account Information: When you create an account, we collect your name, email address, username, password, and other contact information.
Profile Information: You may choose to provide additional profile information such as your bio, profile picture, social media handles, and professional information.
Content and Communications: We collect content you create, upload, or submit to the Platform, including posts, comments, messages, and other communications.
Transaction Information: If you engage in commercial activities through the Platform, we may collect information about your transactions, including payment information processed by third-party payment processors.
1.2 Information We Collect Automatically
When you use the Platform, we automatically collect certain information, including:
Device Information: We collect information about the device you use to access the Platform, including device type, operating system, browser type, IP address, and unique device identifiers.
Usage Information: We collect information about your use of the Platform, including pages viewed, features used, time spent on the Platform, and interaction patterns.
Location Information: We may collect general location information based on your IP address or more precise location information if you grant us permission.
Analytics Data: We collect analytics data about your engagement with content, performance metrics, and behavioral patterns to provide AI-driven insights and recommendations.
1.3 Information from Third-Party Sources
We may receive information about you from third-party sources, including:
Social Media Platforms: When you connect your social media accounts (including TikTok) to the Platform, we may receive information from those platforms in accordance with their terms of service and privacy policies.
API Integrations: We collect information through our integrations with TikTok, Apple, and Google services, including public profile information, content performance data, and analytics information.
Business Partners: We may receive information from brands, creators, and other business partners who use the Platform.
Data Enrichment Services: We may supplement the information we collect with information from third-party data providers to enhance our services.
1.4 Mobile Device Permissions
Our mobile app may request the following device permissions:
Camera: For profile photos, content creation, and QR code scanning
Photo Library/Gallery: To upload and share images and videos
Push Notifications: For platform updates, messages, and communications (you can opt-out in device settings)
Location Services: For location-based features and analytics (optional, can be disabled)
Contacts: To help you find friends and connections on the platform (optional)
Microphone: For video content creation and voice messages
Storage: To save content locally and manage app data
You can manage these permissions through your device settings at any time.
How We Use Your Information
We use the information we collect for the following purposes:
2.1 Platform Operations
Providing, maintaining, and improving the Platform and its features
Creating and managing your account
Facilitating creator-brand matchmaking and connections
Processing transactions and providing customer support
Ensuring Platform security and preventing fraud
2.2 AI-Driven Services
Analyzing user preferences and behavior to provide personalized recommendations
Generating insights and analytics about content performance and market trends
Optimizing creator-brand partnerships through algorithmic matching
Improving our AI algorithms and recommendation systems
2.3 Communications
Sending you Platform-related notifications and updates
Responding to your inquiries and providing customer support
Sending marketing communications (with your consent where required)
Providing important notices about changes to our terms or policies
2.4 Legal and Compliance
Complying with applicable laws and regulations
Protecting our rights and the rights of our users
Investigating and preventing fraudulent or illegal activities
Enforcing our Terms and Conditions
2.5 Advertising and Analytics
We may use third-party advertising and analytics services to improve our Platform and provide targeted experiences:
Meta/Facebook Pixels: We use Meta advertising pixels to track user interactions, measure ad effectiveness, and provide personalized advertising on Facebook and Instagram
Instagram Analytics: We collect data about how users interact with Instagram-integrated features
Mobile App Analytics: We use services like Google Analytics for mobile apps to understand app usage patterns
PostHog Analytics: We use PostHog for product analytics, user behavior tracking, feature flags, A/B testing, and session recordings to improve our Platform's user experience and functionality
Crash Reporting: We collect technical data when the app crashes to improve stability and performance
You can opt out of targeted advertising through your device's advertising settings or by contacting us.
How We Share Your Information
We may share your information in the following circumstances:
3.1 With Your Consent
We may share your information with third parties when you give us explicit consent to do so.
3.2 Service Providers
We share information with third-party service providers who perform services on our behalf, including:
Cloud hosting and data storage providers
Analytics and data processing services (including PostHog)
Customer support and communication services
Payment processing services
Security and fraud prevention services
3.3 Platform Users
Certain information may be shared with other users of the Platform as part of the Platform's functionality:
Profile information you choose to make public
Content you post or share on the Platform
Analytics and performance data related to creator-brand partnerships (in aggregated or anonymized form)
3.4 Third-Party Integrations
We share information with integrated third-party services (TikTok, Apple, Google, PostHog) as necessary to provide Platform functionality, in accordance with their respective terms of service and privacy policies.
3.5 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.
3.6 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Cookies and Tracking Technologies
4.1 Cookies We Use
We use the following types of cookies and tracking technologies:
Essential Cookies: Required for basic platform functionality
Analytics Cookies: Help us understand how users interact with our Platform
Advertising Cookies: Used for targeted advertising and measuring ad effectiveness
Social Media Cookies: Enable social media integrations and sharing
4.2 Third-Party Tracking
Meta/Facebook Pixels: Track conversions and user behavior for advertising
Google Analytics: Analyze website and app usage
TikTok Pixel: Track interactions for TikTok advertising optimization
PostHog Analytics: Track user behavior, feature usage, and product analytics for Platform optimization
4.3 Managing Cookies
You can control cookies through your browser settings or mobile device settings. Note that disabling certain cookies may limit Platform functionality.
Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption of data in transit and at rest
Regular security assessments and audits
Access controls and authentication measures
Employee training on data protection practices
Incident response procedures
Secure cloud infrastructure with reputable providers
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
4.5 Changes to Third-Party Services
Third-party providers may modify, suspend, or discontinue their services at any time. We reserve the right to modify or discontinue any integration with third-party services without prior notice if required by changes to such third-party services or their terms of service.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that differ from those of your country. When we transfer your information internationally, we implement appropriate safeguards to protect your information, including:
Standard contractual clauses approved by the European Commission
Adequacy decisions by relevant data protection authorities
Other legally recognized transfer mechanisms
Binding Corporate Rules for intra-company transfers
Your Rights and Choices
7.1 Account Information
You can access, update, or delete your account information at any time by logging into your account settings.
7.2 Communication Preferences
You can opt out of receiving marketing communications from us by following the unsubscribe instructions in those communications or by updating your account preferences.
7.3 Data Rights (GDPR)
If you are located in the European Economic Area, you have the following rights regarding your personal data:
Right of Access: You have the right to request access to your personal data and receive information about how we process it.
Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data.
Right to Erasure: You have the right to request deletion of your personal data in certain circumstances.
Right to Restrict Processing: You have the right to request restriction of processing of your personal data in certain circumstances.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format and to transmit it to another controller.
Right to Object: You have the right to object to processing of your personal data for direct marketing purposes or based on legitimate interests.
Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw your consent at any time.
7.4 California Privacy Rights (CCPA)
If you are a California resident, you have the following rights regarding your personal information:
Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you.
Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.
Right to Opt-Out: You have the right to opt out of the sale of your personal information. We do not sell personal information as traditionally defined.
Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights.
To exercise these rights, please contact us using the information provided in Section 12.
Data Retention
We retain your information for as long as necessary to provide the Platform and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Specific retention periods:
Account Information: Retained while your account is active, deleted within 30 days of account deletion request
Content and Communications: Retained for 2 years after account deletion unless legally required to retain longer
Analytics Data: Retained for 3 years in anonymized form
Legal and Compliance Records: Retained as required by applicable law (typically 7 years)
The criteria we use to determine retention periods include:
The length of time you use the Platform
Whether there is a legal obligation to retain the data
Whether retention is advisable in light of our legal position
Whether retention is necessary for our legitimate business interests
Children's Privacy
The Platform is not intended for children under the age of 18 (or the minimum age required in your jurisdiction, whichever is greater). We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information and terminate the child’s account.
Third-Party Links and Services
The Platform may contain links to third-party websites or services that are not owned or controlled by us. This Privacy Policy does not apply to those third-party websites or services. We encourage you to review the privacy policies of any third-party websites or services you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. If we make material changes, we will notify you by:
Sending an email to the address associated with your account
Posting a notice on the Platform
Providing notice through other communications channels
We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.
Contact Us
If you have any questions about this Privacy Policy, want to exercise your privacy rights, or have privacy concerns, please contact us at:
Email: support@joinsoco.com
Mail:
Soco Tech Corp
Privacy Department
1007 N Orange St. 4th Floor Ste 1382
Wilmington, Delaware 19801
United States of America
Response Time: We will respond to privacy requests within 14 days (or as required by applicable law).
This Privacy Policy is available in multiple languages. In case of any discrepancy, the English version shall prevail.